Effective Date: 13 May 2018
Hi there, we’re
Got Softwares Private Limited,15/7 Duraisamy Garden ,Nanganallur,Chennai-600 061
how we handle your personal information if you’re an Got products user or
visitor to our Sites. It applies across Got CRM, Got ERP , Got 360, Got IIZA
When we say
‘we’, ‘us’ or ‘Got’ it’s because that’s who we are and we own and run the Sites.
If we say
talking about the rules for using each of the Sites. The rules vary by product
and each product makes them separately available and seeks consent to them
separately to this policy.
The type of personal information we collect
certain personal information about visitors and users of our Sites.
The most common
types of information we collect include things like: user-names, member names,
email addresses, IP addresses, other contact details, survey responses, blogs,
photos, payment information such as payment agent details, transactional
details, tax information, support queries, forum comments, content you direct us
to make available on our Sites (such as item descriptions) and web analytics
data. We will also collect personal information from job applications (such as,
your CV, the application form itself, cover letter and interview notes).
How we collect personal information
personal information directly when you provide it to us, automatically as you
navigate through the Sites, or through other people when you use services
associated with the Sites.
We collect your
personal information when you provide it to us when you complete membership
registration and buy or provide items or services on our Sites, subscribe to a
newsletter, email list, submit feedback, enter a contest, fill out a survey, or
send us a communication.
Personal information we collect about you from others
generally collect personal information directly from you, on occasion, we also
collect certain categories of personal information about you from other sources.
How we use personal information
We will use your personal information:
To fulfil a
contract, or take steps linked to a contract: in particular, in facilitating and
processing transactions that take place on the Sites, like where you purchase an
item from our marketplace.
Where this is
necessary for purposes which are in our, or third parties, legitimate interests.
These interests include:
with services described on the Sites;
identity when you sign in to any of our Sites;
support tickets, and helping facilitate the resolution of any
with operational news and information about our Sites and services
e.g. to notify you about changes to our Sites, website disruptions or security
technical analysis to determine how to improve the Sites and
services we provide;
activity on the Sites, e.g. to identify potential fraudulent activity
and to ensure compliance with the user terms that apply to the Sites;
relationship with you, e.g. by responding to your comments or
queries submitted to us on the Sites or asking for your feedback or whether you
want to participate in a survey;
legal and operational affairs (including, managing risks relating
to content and fraud matters);
staff about how to best serve our user community;
products and services.
general administrative and performance functions and activities; and
job application to Got.
Where you give
with marketing information about products and services which we
may interest you; and
services and websites, like advertising that appear on the Site –
a more personalized experience.
For purposes which are required by law.
e.For the purpose of responding to requests by government, a court of law, or law
enforcement authorities conducting an investigation.
When we disclose your personal information
We will disclose personal information to the following recipients:
are in the Got Softwares which are located in India
Authors of any
items or services made available to you, so they can facilitate support and
license validation, who maybe located in any of the countries our products are
advisers (lawyers, accountants, financial advisers etc.)
government authorities in connection with our compliance procedures and
A purchaser or
prospective purchaser of all or part of our assets or our business, and their
professional advisers, in connection with the purchase;
A third party to
respond to requests relating to a criminal investigation or alleged or suspected
A third party,
in order to enforce or defend our rights, or to address financial or
A rights holder
in relation to an allegation of intellectual property infringement or any other
where we are authorised or required by law to do so.
Where we transfer and/or store your personal information
We are based in India so your data will be processed in India . We do this on the basis
of your consent to this policy.In order to protect your information, we take care where
possible to work with subcontractors and service providers who we believe maintain an
acceptable standard of data security compliance.
How we keep your personal information secure
We store personal information on secure servers that are managed by us and our service
providers, and occasionally hard copy files that are kept in a secure location .
Personal information that we store or transmit is protected by security and access
controls, including username and password authentication, two-factor authentication, and
data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in
to your account. You also have the right to make a request to access other personal
information we hold about you and to request corrections of any errors in that data. You
can also close the account you have with us for any of our Sites at any time. To make an
access or correction request, contact our privacy champion using the contact details at
the end of this policy.
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail
lists or have indicated that you are interested in receiving offers or information from
us), we send you marketing communications by email about products and services that we
feel may be of interest to you. You can ‘opt-out’ of such communications if you would
prefer not to receive them in the future by using the “unsubscribe” facility provided in
the communication itself.
You also have choices about cookies, as described below. By modifying your browser
preferences, you have the choice to accept all cookies, to be notified when a cookie is
set, or to reject all cookies. If you choose to reject cookies some parts of our Sites
may not work properly in your case.
Cookies (not the type you eat!) and web analytics
When you visit our Sites, there’s certain information that’s recorded which is generally
anonymous information and does not reveal your identity. If you’re logged into your
account some of this information could be associated with your account. We’re talking
about the following kinds of details:
Your IP address
or proxy server IP address’;
The domain name
The name of your
internet service provider is sometimes captured depending on the configuration
of your ISP connection;
The date and
time of your visit to the website;
The length of
The pages which
you have accessed;
The number of
times you access our site within any month;
The file URL you
look at and information relating to it;
which referred you to our Sites; and
system which your computer uses.
Occasionally, we will use third party advertising companies to serve ads based on prior
visits to our Sites.
Information about children
Our Sites are not suitable for children under the age of 16 years, so if you are under
16 we ask that you do not use our Sites or give us your personal information (if you are
a young tech wiz, please direct your nearest responsible adult to use the Sites for
you!). If you are from 16 to 18 years, you can browse the Sites but you’ll need the
supervision of a parent or guardian to become a registered user. It’s the responsibility
of parents or guardians to monitor their children’s use of our Sites.
Information you make public or give to others
If you make your personal information available to other people, we can’t control or
accept responsibility for the way they will use or manage that data. There are lots of
ways that you can find yourself providing information to other people, like when you
post a public message on a forum thread, share information via social media, or make
contact with another user (such as a third party Author) whether via our Sites or
directly via email. Before making your information publicly available or giving your
information to anyone else, think carefully. If giving information to another user via
our Sites, ask them how they will handle your information. If you’re sharing information
How long we keep your personal information
We retain your personal information for as long as is necessary to provide the services
to you and others, and to comply with our legal obligations. If you no longer want us to
use your personal information or to provide you with the Got services, you can request
that we erase your personal information and close your Got account. Please note that if
you request the erasure of your personal information we will retain information from
deleted accounts as necessary for our legitimate business interests, to comply with the
law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with
investigations, enforce the terms of service and take other actions permitted by law.
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to
date with the latest legal requirements and any changes to our privacy management
When we do change the policy, we’ll make sure to notify you about such changes, where
required. A copy of the latest version of this policy will always be available on this
How you can contact us
stuff is the best way to understand how your personal information is used and how to
best manage it!
If you’re a user or visitor in the European Economic Area these rights also apply to
For the purposes of applicable EU data protection law (including the General Data
Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a
structured, commonly used and machine-readable format, to you), to erase it, or restrict
its processing. You also have rights to object to some processing that is based on our
legitimate interests, such as profiling that we perform for the purposes of direct
marketing, and, where we have asked for your consent to process your data, to withdraw
this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we
have a legal requirement to process your personal information. In some instances, this
means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual
obligations, then provision of such data is mandatory: if such data is not provided,
then we will not be able to manage our contractual relationship with you, or to meet
obligations placed on us. In all other cases, provision of requested personal
information is optional.
If you have unresolved concerns you also have the right to complain to data protection
authorities. The relevant data protection authority will be the data protection
authority of the country:
of your habitual
of your place of
in which you
consider the alleged infringement has occurred.
Both personal information and personal data have the same meaning in the context of this